At East Karma, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and repair policy as follows:

7-Day Return Policy

You may return your item within 7 days of receipt for any reason.

• Items must be returned in their original condition and packaging.

• Customers are responsible for return shipping costs.

• For non-quality-related returns beyond this period, customers must cover both shipping costs and the 25% restocking fee.

• Each piece in our One-of-a-Kind / Antique Collection is a soul that cannot be replicated.
  Time has already shaped its form — our role is to preserve, not to perfect.

  For this reason, these creations are final sale.
  We encourage thoughtful selection; our team will gladly assist before your purchase.

  Thank you for honoring the spirit of things that exist only once.

30-Day Warranty

If your item develops a quality issue within 30 days of receipt, please contact us for a free repair or replacement.
We will cover the repair and reshipment cost for verified quality-related issues.

After 30 Days

For issues beyond 30 days, caused by wear, usage, or accidental damage, we do not provide refunds.
However, we do offer repair services — the customer will only need to cover two-way shipping costs, and repair fees (if applicable) will depend on the level of damage.